Mine Hole
Support
Tell us your phone model and what you were doing when the problem happened. We usually reply within two business days.
Common questions
I bought Pro but it’s not unlocked
Open Settings in Mine Hole and tap Restore Purchases, signed in to the same Google Play or Apple account you bought it with. Pro is a one-time purchase, so it carries over to a new phone on the same account.
The map is blank, but the pins show
- The pins are on your phone; the satellite and topo pictures underneath load over a connection. With no signal, only areas you’ve downloaded show up (Pro).
- Maps come from the USGS National Map, which covers the United States only.
- Try another base map under Layers. Very close zoom levels aren’t available everywhere.
How do I use the map without signal?
With Pro, open Layers on a connection, frame the area you’re heading to and download it. Mine Hole shows the size first. Downloaded areas work in airplane mode. The sites themselves, search, filters and Nearby always work offline, free or Pro.
I went to a pin and there was nothing there
Records come from USGS maps and reports, some over a century old, and a pin can be hundreds of feet off. Some workings have been filled, reclaimed or built over since. Look at the satellite map for dumps, roads and disturbed ground around the pin, and check the record’s source and date on its detail page.
Can I visit a site on the map?
Not necessarily. Many sites are on private land or active mining claims. Turn on the Land owner layer to see whose ground it is, check claims with Pro, and respect posted signs. Never enter a shaft or adit: see the safety briefing in Settings.
The mining claims layer doesn’t show anything
- Claims show at closer zoom levels; zoom in on an area.
- They load live from the BLM, so they need a connection.
- If Mine Hole says the claims service is offline, the BLM’s server is down. Try again later.
My trip track has gaps
Mine Hole records your track while the app is open. Keep it open (the screen can dim) while you walk, and allow location access while using the app.
How do I move my spots to a new phone?
Mine Hole has no account or cloud of its own: your spots, photos and trips live on your phone. Your phone’s own backup (Google or iCloud) may bring them across when you set up a new phone.
A site is missing or wrong
Mine Hole shows USGS records as published. Email us with the site and what’s wrong; we can’t edit USGS data, but we fix anything we got wrong in the app with each data update.